Shipping and Returns

We are now shipping from Belgium!

 

Dispatch Time 

Seafoam will aim to dispatch orders the next working day (Mon-Fri).
Please consider that Seafoam is a part-time run business and 
sometimes this aim can not be met.
All orders made on Saturday and on Sunday will be dispatched on Monday.

Please note, our delivery times are estimates and might be delayed due to the current climate. Unfortunately, these delays are out of our control.

 

Shipping Rates

Belgium


FREE SHIPPING IN BELGIUM ON ORDERS OVER €60

 

Bpost Pick Up Point: €4.99
Bpost parcel with warranty: €6.90


DPD: €5.95
DPD Pick Up Point: €4.65

 

Shipping to EU (+ Switzerland & Norway)


FREE SHIPPING IN EU ON ORDERS OVER €150

Prices vary per country, please see the correct shipping rate at checkout.

 

 

Shipping to the Rest Of The World

FREE SHIPPING WORLDWIDE ON ORDERS OVER €200

Prices vary per country, please see the correct shipping rate at checkout.


Customs charges may be incurred once your order arrives in your country. These charges are the responsibility of the recipient. Customs policies & import duties vary from country to country. We can not estimate these charges so if you are unsure, please check with your local customs authorities.

*PLEASE NOTE: All delivery times are estimated and can be delayed for a variety of reasons depending on destination country, weather and customs clearance. Unfortunately, these are out of our control.

 

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange. 


*To be eligible for a return and due to hygienic reasons your item must be unused, and in the same condition that you received it, including tags still attached and in original brand packaging.


PLEASE NOTE: The Seafoam Beanies and Headbands are made to order and can therefore not be returned or refunded.


Please do not send your purchase back to the manufacturer.

Return Shipment

You will be responsible for the shipping costs for returning your item.
Please consider using a tracked service, as the loss of your parcel will be your responsibility, we can not offer you a return or exchange in case of a lost parcel.


Before returning the item, please email us at info@seafoamsurf.com and include the reason why you would like to return your item and if you would like an exchange (see below) or a refund. We will then inform you of the best way to return your product to us.

If returning from outside of the EU, please state clearly 'Return of Goods' on your customs declaration to avoid further delays and charges.

 

Exchanges

If you are unhappy about the size of your item, we can exchange it for the same item in another size depending on stock. Please email us at info@seafoamsurf.com before returning your item, to make sure we have the size you wish in stock.

The fastest way to exchange and secure your new size (we always hold limited stock) is to put through a new order for the new size, then simply return the unwanted size within the 30 days of receipt for refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Please note we can not refund shipping charges paid, unless the order was cancelled before shipment.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

 

PLEASE NOTE: When discount was offered in relation to a minimum purchase or combo offer: if you decide to return an item for refund and consequently your order total would no longer qualify for the discount, you will be charged normal price for items you decide to keep, because of this you will only receive a part-refund for the returned item.