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Shipping and Returns


Shipping Policy

Seafoam will aim to dispatch the same day on orders placed before 12:00 GMT.

Please consider that Seafoam is a part-time run business and
orders might be sent the first working day after you place your order when ordered after 13:00 GMT.
All orders made on Saturday after midday and on Sunday will be dispatched on Monday.

WE NOW OFFER FREE SHIPPING WORLDWIDE!!

UK customers:
All orders will be sent either tracked or with signature required upon delivery.
At check out you can choose which delivery option you would like, there is a choice of first and second class Royal Mail delivery. We might be able to offer guaranteed next day delivery if you would wish so, please contact us at info@seafoamsurf.com.


EU Customers:
We advice EU customers to choose a tracked service.
All customers have the option of taking a tracked or 'signed for' delivery service.
We might be able to offer next day delivery if you would wish so, please contact us at seafoamshop@gmail.com.


INTERNATIONAL CUSTOMERS (NON-EU):
We advice international customers to choose a tracked service. All customers have the option of taking a tracked or 'signed for' delivery service. We might be able to offer next day delivery if you would wish so, please contact us at info@seafoamsurf.com.

Customs charges may be incurred once your order arrives in your country. These charges are the responsibility of the recipient. Customs policies & import duties vary from country to country. We can not estimate these charges so if you are unsure, please check with your local customs authorities.

 

Returns Policy


Our policy lasts 14 days. If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return and due to hygienic reasons your item must be unused, with tags and in the same condition that you received it.
PLEASE NOTE: The Seafoam Signature Beanies are made to order and can therefore not be returned or refunded.


Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges
If you are unhappy about the size of your item , we can exchange it for the same item in another size depending on stock. Please email us at info@seafoamsurf.com before returning your item, to make sure we have the size you wish in stock.

UK customers:
Before returning the item, please email us at info@seafoamsurf.com and include the reason why you would like to return your item and if you would like an exchange or a refund. We will then inform you of the best way to return your product to us.

EU and international customers:
You will be responsible for the shipping costs for returning your item.
Please consider using a tracked service, as the loss of your parcel will be your responsibility, we can not offer you a return or exchange in case of a lost parcel.
Before returning the item, please email us at info@seafoamsurf.com and include the reason why you would like to return your item and if you would like an exchange or a refund.  Then, we will send you a return number and the address to return the item to.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.